Storage and quotas

Every workspace has a storage quota — a limit on how many bytes of media you can keep. This article explains how the quota works, how to read the storage ring on the Content screen, and how to get more space.

How your storage quota works

Your storage has two parts:

• A free base of 5 GB that every workspace starts with.
• Any add-ons — extra storage you have bought, on top of the base.

Your effective quota is the base plus every active storage add-on. So a workspace with the 5 GB base and a 30 GB add-on can hold 35 GB.

Read the storage ring

The first cell of the Content grid is a circular storage ring. It shows how much you have Used against your total, and — when you have an add-on — a caption reading Base X + Add-ons Y underneath. A Buy storage button sits below the ring.

The storage ring — used vs. total, the Base + Add-ons caption, and Buy storage

In table view the same figures appear as a one-line summary (Used: … / …) with the Buy storage action beside it.

The ring fills as you upload and empties as you delete — deleting files frees space immediately, and the ring drops to match. As the used figure approaches your total, the ring reads nearly full; that is your cue to free space or extend storage before your next upload.

A nearly full ring — your cue to free space or extend storage before uploading more

When you run out of space

If an upload would push you over your quota, that upload fails. What you see depends on how you started it:

• In the upload dialog, the failing file is counted in the batch summary — for example Uploaded 3 of 4. 1 failed.
• With drag-and-drop, the Manager shows a Could not upload message.

An over-quota upload fails — the dialog reports it in the batch summary

Neither message spells out why — so if an upload fails, check the storage ring. If it is at or near full, delete media you no longer need or extend your storage, then upload again.

Get more storage

To increase your quota, submit a storage request on the Plans page. A platform operator reviews it, and once approved your add-on is granted and your effective quota grows. The Buy storage button on the Content screen’s storage ring is the same intent — it opens a plan picker — but online checkout is not available in this environment, so it points you back to Plans (or to contact us).

The Buy storage dialog — online checkout is unavailable, so it directs you to submit a request on Plans

See Plans, trial and billing for how to submit a request and for the storage-package prices.

Note

Storage is a separate subscription from devices. Extending your storage does not add device seats, and buying device seats does not add storage — the Plans page has two cards, and wanting both means submitting two requests, each on its own term.

The free trial and storage

If your workspace has never used its free trial, starting it grants a 20 GB storage add-on (and 3 device seats) for 14 days — no card and no approval needed. There is one trial per workspace, ever. See Plans, trial and billing.

What happens when a storage add-on expires

When a storage add-on expires, your effective quota shrinks back — a 30 GB add-on falling off takes you from 35 GB back to the 5 GB base. Your existing files are never deleted: nothing is removed to fit under the smaller quota. Only new uploads are affected — if you are over the reduced quota, uploads are blocked until you free space or extend storage again.

Note

The free 5 GB base cannot be bought on its own — paid storage starts at the smallest package. The Plans page lists the package sizes and prices; this article does not repeat them.

See also

• Content — the storage ring lives here, on the media library.
• Plans, trial and billing — submit a storage request, and the package prices.